These Terms and Conditions set out the basis on which we provide domestic and commercial removal and associated services in Acton and the surrounding areas. By booking or using our services you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation booking or receiving our services.
We, us, our means the removal company providing the services.
Services means removal, packing, unpacking, loading, unloading, storage handling and any related services we agree to provide.
Goods means all furniture, personal effects, equipment and any other items handled by us in the course of providing the services.
Contract means the legally binding agreement between you and us, consisting of these Terms and Conditions and any written quotation we provide and you accept.
We provide residential and commercial removal services primarily in Acton and nearby areas, including packing and unpacking, loading and unloading, and transportation of goods. Additional services, such as disassembly and reassembly of basic furniture, may be available if agreed in writing in advance.
The exact scope of the services, including addresses, dates, times, and any additional tasks, will be set out in our quotation or booking confirmation. We are under no obligation to provide any services not specified in the quotation or booking confirmation.
3.1 Enquiries and quotations
You may request a quotation by contacting us and providing accurate details about the property, access, volume of goods, special items, and required dates. Quotations are based on the information you supply and are subject to change if that information is incomplete or inaccurate.
3.2 Acceptance of quotation
A booking is only confirmed when you explicitly accept our quotation and we issue a booking confirmation. Verbal discussions, provisional estimates or availability checks do not constitute a confirmed booking.
3.3 Changes to booking
If you wish to change your moving date, addresses, access details, volume of goods, or any other key information, you must inform us as soon as possible. We will try to accommodate changes but cannot guarantee availability. Changes may result in a revised quotation and additional charges.
3.4 Customer responsibilities at booking
You are responsible for ensuring that:
The addresses and contact details provided are correct.
Any parking, loading or access restrictions at both collection and delivery addresses are fully disclosed to us.
We are notified of any special or oversized items, fragile or high value goods, or items requiring specialist handling or equipment.
4.1 Prices
All prices are based on the services described in the quotation. Prices may be calculated on factors such as time, distance, volume and complexity of the move. Any changes in these factors may result in additional charges.
4.2 Deposits
We may require a deposit to secure your booking. The amount and due date of the deposit will be stated in your quotation or booking confirmation. A booking is not fully confirmed until the deposit is received by us.
4.3 Balance payments
Unless otherwise agreed in writing, the balance of the price is due no later than on the day of the move and before unloading is completed. We reserve the right to withhold unloading of goods until full payment has been received.
4.4 Accepted payment methods
We will inform you of the accepted payment methods at the time of quotation or booking. It is your responsibility to ensure that you have arranged for payment to be made in a timely manner.
4.5 Late or non-payment
If you fail to pay any amount due under the Contract by the required date, we may:
Charge reasonable interest on overdue amounts.
Refuse to commence or continue the services until payment is made in full.
Retain goods under a lien until all outstanding sums are paid.
5.1 Your right to cancel
You may cancel your booking by giving us written or verbal notice. The effective date of cancellation is the date on which we receive your notice.
5.2 Cancellation charges
Because we allocate vehicles, staff and time to your move, we may apply cancellation charges on the following basis, unless otherwise specified in your quotation:
If you cancel more than 7 days before the agreed moving date, your deposit may be refunded or transferred at our discretion.
If you cancel between 3 and 7 days before the agreed moving date, we may retain part or all of your deposit to cover lost bookings.
If you cancel within 48 hours of the agreed moving date, we may charge up to 75 per cent of the quoted price.
If you cancel on the moving day or after we have arrived at the collection address, we may charge up to 100 per cent of the quoted price.
5.3 Postponements
If you wish to postpone your move, we will attempt to reschedule subject to availability. Depending on the notice period and our ability to reallocate resources, postponement charges similar to cancellation charges may apply.
5.4 Our right to cancel
We may cancel the Contract or suspend services if:
You fail to make any payment when due.
We are prevented from performing the services for reasons beyond our reasonable control, including severe weather, road closures, accidents or other events of force majeure.
You request us to undertake work that is unsafe, unlawful or contrary to these Terms and Conditions.
Where reasonably possible, we will give you notice of such cancellation and will refund any amounts paid in respect of services not yet provided, less any reasonable costs we have incurred.
6.1 Access and parking
You must ensure that suitable parking and safe access are available at both collection and delivery addresses. This may include arranging parking permits, suspending bays or obtaining permission from neighbours or property managers where necessary.
Any parking charges or fines incurred as a result of inadequate arrangements or restrictions that were not disclosed to us will be added to your final invoice.
6.2 Preparation of goods
Unless packing services are specifically included in your quotation, you are responsible for packing your goods safely and adequately, using appropriate materials. Fragile items must be individually wrapped and boxed securely.
6.3 Presence on the day
You or an authorised representative must be present at both the collection and delivery addresses to direct the placement of goods and to check that all items have been loaded and unloaded. If you are not present, we will deliver the goods to the address provided and place them where our team considers reasonable, and our liability for any losses may be limited.
7.1 Prohibited items
Unless we have expressly agreed in writing, we will not carry or store:
Explosive, flammable or hazardous materials.
Illegal substances or unlawfully held goods.
Live animals, plants or perishable food items.
Items that are excessively soiled, infested or may cause contamination.
7.2 High-value items
Jewellery, watches, precious metals, money, important documents, data storage devices and other high-value or irreplaceable items should not be packed with general goods. If you ask us to transport such items, this will be at your own risk unless we have agreed special arrangements and charges in writing.
8.1 Our standard liability
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods arising from our negligence will be limited to a reasonable amount per item or per job, as specified in your quotation or booking confirmation.
8.2 Exclusions of liability
We will not be liable for:
Loss or damage arising from faulty or inadequate packing where we did not carry out the packing.
Wear and tear, pre-existing damage, or deterioration of goods.
Loss or damage to the contents of furniture, drawers, cupboards or containers that you did not empty before the move, unless we have agreed in writing to move them fully loaded.
Damage to premises, driveways, paths or surrounding areas where we have been instructed to drive, park or operate equipment in locations that are not suitable for vehicles of our size.
Delays, losses or additional expenses caused by events beyond our reasonable control, such as traffic congestion, severe weather or road closures.
8.3 Claims procedure
You must notify us of any visible loss or damage as soon as reasonably possible and, in any event, within a reasonable period after completion of the services. You should provide details of the items affected and supporting evidence where available. Failure to notify us within a reasonable time may affect our ability to investigate the matter and may limit any compensation payable.
8.4 Customer insurance
We recommend that you maintain your own insurance cover for all goods being moved or stored. Our liability under these Terms and Conditions may not provide full replacement value, and separate insurance may be advisable, particularly for high-value or delicate items.
9.1 General waste handling
We are a removal service and are not primarily a waste disposal contractor. We can remove and dispose of unwanted items only where agreed in advance as part of the services and only in accordance with applicable waste and environmental regulations.
9.2 Hazardous and restricted waste
We do not collect or dispose of hazardous waste, including chemicals, paints, solvents, gas cylinders, asbestos, clinical waste or any materials classified as hazardous under relevant regulations. You are responsible for arranging lawful disposal of such items.
9.3 Duty of care
Where we agree to remove and dispose of non-hazardous waste or unwanted goods as part of the services, we will do so using lawful and appropriate methods. We may apply additional charges for disposal, which will be set out in your quotation or advised before removal.
10.1 Delays not caused by us
If we are delayed in starting or completing the services due to circumstances beyond our control or not caused by us, such as delayed access to the property, waiting for keys, or third-party contractors, we may charge reasonable waiting time at our standard hourly rates.
10.2 Force majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather conditions, natural disasters, strikes, road closures, accidents or acts of government or public authorities.
If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it on the day. If the issue is not resolved, you should submit a detailed complaint within a reasonable period after completion of the services, setting out the nature of the problem and the outcome you are seeking.
We will review your complaint and respond within a reasonable time. Where appropriate, we may propose a solution or offer compensation in line with these Terms and Conditions. Nothing in this section affects your statutory rights.
We collect and process personal data only to the extent necessary to provide our services, manage bookings, and comply with our legal obligations. This may include your name, contact details, addresses, payment information and any relevant instructions for the move.
We take reasonable steps to protect your personal data against unauthorised access, loss or misuse and retain it only for as long as necessary for the purposes for which it was collected or as required by law.
We may update or amend these Terms and Conditions from time to time. The version in force at the time you accept our quotation will apply to your Contract. Any variation to these Terms and Conditions must be agreed in writing by us to be valid.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming a booking for our removal services in Acton or the surrounding areas, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
Unlike many of the removal companies Acton, we don’t charge our clients over the odds for our services and like to keep our prices as reasonable as it possible.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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